Donor Charter

The National Museum of the Royal Navy (NMRN) is committed to fundraising in an honest and transparent way, and relies on the generosity of our donors to fund much of our work. NMRN is registered with the Fundraising Regulator and adheres to the Code of Fundraising Practice. We are committed to our donor charter which is laid out beneath.

Integrity

  • When we are seeking donations, we will tell the truth and we will not exaggerate
  • Your donation will be applied to the purpose for which it was originally requested or intended and as quickly as possible
  • You will receive appropriate acknowledgement and recognition, including, where applicable, progress reports on relevant activities
  • Fundraisers and all other NMRN staff will strive to achieve the highest professional standards at all times
  • To respect the rights and privacy of our donors, members and ticket holders
  • We will not put undue pressure on people to make a gift or take out membership and if members wish to cease being a member we will respect their decision
  • Where the law requires, we will get your consent before we contact you to fundraise
  • If you tell us that you don’t want us to contact you in a particular way we will not do so
  • All communications surrounding the donation will be honest, truthful and will comply with the law - it will be easy for you to unsubscribe from our emails
  • We will give a clear explanation of how you can donate and change a regular donation
  • Your name or contact details will not be passed onto any other organisation
  • Your rights to privacy will be respected and you will not be subject to any type of pressure
  • We will comply within the law relating to fundraising and the use of personal data as outlined by the Data Protection Act (1998), General Data Protection Regulation (2016) implemented May 2018 and The Privacy and Electronic Communications Regulations (PECR) (2019)
  • We will respond to any concerns or feedback you have relating to these points, including any complaints

 

Accountability

  • We will adhere to the Fundraising Code of Practice
  • We will monitor fundraisers, volunteers and third parties working with us to raise funds, to ensure that they comply with the Code of Fundraising Practice and with this Charter
  • We will display the Fundraising Regulator badge on our fundraising material to show we are committed to good practice
  • We will listen to feedback and respond appropriately to criticism we receive
  • We will ensure our fundraising complaints process is clear and the procedure easily accessible on our website
  • We will provide clear and evidence-based reasons for our decisions on fundraising complaints and we will publish the results
  • Our complaints procedure will let you know how to contact the Fundraising Regulator in the event that you feel our response is unsatisfactory
  • Where we ask a third party to fundraise on our behalf, we will make this relationship and the financial arrangement transparent
  • We will be able to explain our fundraising costs and show how they are in the best interests of our cause if challenged
  • We will manage our resources responsibly and consider the impact of our fundraising on our donors, supporters and the wider public
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